Refund and Returns Policy

At GodKulture Global, our mission is to inspire, equip, and activate Christian leaders to live purposefully and lead with integrity across all areas of culture. We are passionate about creating high-quality resources that reflect that mission—from books and teaching materials to apparel and digital downloads. Every product is designed to help you grow and thrive in your walk with God.

That said, we understand that sometimes a product may not meet your expectations or needs. We’ve created the following Refund and Returns Policy to ensure a smooth, transparent process if you ever need to return or exchange an item.

Return Window

Our return policy lasts 30 days. If 30 days have passed since your purchase, we regret that we can’t offer you a full refund or exchange.

To qualify for a return:

The item must be unused, undamaged, and in its original packaging
A receipt or proof of purchase is required

Returns made beyond 30 days from the purchase date will not be accepted.

Items That Cannot Be Returned

We are unable to accept returns for the following categories:

Downloadable digital products (e.g., eBooks, PDFs, MP3s)
Gift cards
Opened or used personal care items
Opened CDs, DVDs, USBs, or other media
Perishable goods (such as snacks or flowers sold at events)
Hazardous materials or flammable liquids/gases

These items are considered final sale and are non-refundable.

Partial Refunds

In some cases, partial refunds may be granted, including:

Books with clear signs of use
Opened physical media (CDs, DVDs) if defective
Items returned in less-than-original condition (missing packaging, damaged due to customer error)
Returns requested after the 30-day window but under 45 days (subject to approval)

We reserve the right to assess the condition of returned items and determine refund eligibility.

Refund Process

Once your return is received and inspected, we will notify you via email. If your refund is approved, it will be processed and a credit will automatically be applied to your original payment method within 7–10 business days.

Please note that original shipping fees are non-refundable, and the cost of return shipping may be deducted from your refund total, unless the item was defective or sent in error.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Recheck your bank or credit card account
Contact your credit card company; posting times can vary
Reach out to your bank for confirmation of pending credits

If you’ve completed the steps above and still haven’t received your refund, contact us at info@godkulture.org and we’ll be happy to assist.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@godkulture.org before mailing your return.

Ship your item to:

GodKulture Global

8014 Lincoln Ave, Suite 1

Skokie, IL 60077

United States

Include your name, order number, and reason for exchange inside the package.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive your returned item, a gift certificate will be emailed or mailed to you.

If the item wasn’t marked as a gift or was sent to the purchaser first, the refund will be issued to the original buyer.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, especially for high-value items. We cannot guarantee receipt of returned items without tracking.

Need Help?

If you have any questions about this Refund and Returns Policy or your specific order, don’t hesitate to reach out.

Email: info@godkulture.org

Mailing Address: GodKulture Global, 8014 Lincoln Ave, Suite 1, Skokie, IL 60077

Thank you for supporting GodKulture. Your purchase helps us continue our mission of spreading purpose, faith, and leadership across the globe.